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Client Communications - Constantly Evolving

Client communication is critical to my business success. I'm constantly juggling and multitasking. Social media is both a blessing and a bother. Simpler Times My Web design business launched in the fall of 2001. Back then, face to face meetings, emails and phone calls were the ways I communicated with customers (sorry, couldn't do the pager on belt thing). How things have changed With the explosion of mobile phones and social media, I now have customers contacting me via LinkedIn, Facebook, Twitter, etc.  Trying to keep up with the various incoming messages from all these sources has become a challenge. Time to talk Communication is critical to business success, but it can be a real time vacuum.  As a small business owner, I constantly struggle to juggle the various aspects of running the business. Things like work flow, cash flow, and trying to grow.  I need to be able to respond quickly and concisely to the multitudinous customer inquiries I receive. Email t